Troubleshooting

Updates do not appear

Why an update may not show in your dashboard and how to fix it.

  • Make sure the license is active. Updates are only offered while the subscription is active.
  • Update checks run periodically, so a new version may take a while to appear. Many dashboards let you force a check.
  • Confirm that your site meets the new version requirements listed on the product page and in the changelog.
  • As a last resort, download the latest ZIP file from your account and upload it over the existing plugin.